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Microsoft Teams

IT Service

What is Microsoft Teams?

Microsoft Teams is the hub for teamwork in Microsoft 365 and is often referred to as MS Teams or simply Teams.

The Microsoft Teams service enables:

  • Instant messaging
  • Audio and video calling
  • Rich online meetings
  • Mobile experiences
  • Extensive web conferencing capabilities

In addition, Teams provides file and data collaboration and extensibility features, and integrates with Microsoft 365 and other Microsoft apps.


How can I access Microsoft Teams?

University devices

Microsoft Teams is pre-installed on University of Worcester devices as part of Microsoft 365.

Search for Teams in your Windows start menu.

Microsoft Teams on the web

The Microsoft Teams web app works for most desktop web browsers, including Chrome, Firefox, and Microsoft Edge.

Learn more about Teams on the web

Personal devices

Microsoft Teams is free to install onto personal devices.

Download Microsoft Teams

Microsoft Teams mobile app

Get the Microsoft Teams mobile app, available on Apple, Android & Windows

Learn more about the Teams mobile app


An inclusive, accessible Microsoft 365

Microsoft 365 provides best-in-class apps and powerful cloud services with accessibility built-in. Designed to meet the needs of people around the globe with different abilities, the features within the Microsoft 365 apps ensure everyone can create, communicate, and collaborate on any device.

Microsoft Teams is compatible with assistive technologies such as: screen readers, dictation software, eye control (on Windows 10), voice control (on iOS and Android) and screen magnifiers.


Teams sites

Teams sites can be created for specific groups or project teams. Teams sites allow groups to work collaboratively to achieve a goal. A Teams site is defined as a short-term collaborative area used for a time-limited project or joint venture.

Message board: Teams sites include a message board with individual channels

File storage: Every team site channel will have a default document library folder to allow teams to share, store and collaborate on files.

Channels: Teams sites are made up of channels, which are conversation boards between teammates which allows better organisation of discussion threads. All team members can view and add to different conversations in the General channel and can use an @ function to invite other members to different conversations

Each site will have at least 2 dedicated administrators responsible for the sites content. A Teams site features an expiration policy, if the Teams site is not used for 180 days and all email warnings are ignored, the site will automatically be deleted along with any content.

Please submit a request using the ‘Microsoft Teams Request‘ template via the IT Self-Service Portal.


Telephony in Microsoft Teams

We’ve all seen big changes to how we work and teach but some of our technologies weren’t designed to support the blended approaches we now need. The Unified Communications project aims to improve our telephones, email and other communication tools with a view to making us more agile for the future and to better support the flexibility that we all need.

Microsoft Teams now has additional functionality that will allow select users to make and receive external phone calls directly from the Teams app.

Please note that staff are able to make and receive internal audio and video calls using the standard built-in Microsoft Teams functionality. You can also set up online meetings with external contacts.

Eligibility: If your role at the University requires you to regularly make and/or receive external phone calls then we will have identified you and set you up with a Microsoft Teams phone number. This will allow you to receive calls from mobiles and landlines as well as dial external phone numbers.

Whilst most of the traditional landline handsets have been removed, we’ve ensured that you will still have access to a telephone within teaching spaces, receptions and other key areas.

For more information about unified comms and modern telephony, please see the New unified comms page and the Modern telephony Teams tips and tricks news post.


Frequently Asked Questions

Find more guides and answers in the Microsoft Teams section of our FAQs.

Visit our Microsoft Teams FAQs


Microsoft Teams training

Visit our IT Training portal to learn about the available training for Microsoft Teams.

IT Training portal

Microsoft Teams policy

The Microsoft Teams policy can be found on our policies page.

Read our Microsoft Teams policy

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