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News Category: Staff News
Our University of Worcester IT Service will be open for support during our normal operating hours 8:30am – 5pm, Monday to Friday with Norman Managed Services extending our support on evenings until 9pm and weekends 8am – 9pm. Additionally, they will also provide cover from 3pm on Wednesdays to cover the Service Desk training hours.
Norman can assist staff and students with common enquires including Multi-Factor Authentication and password resets and can also provide remote support to computers. More advanced queries that require on-campus intervention can be handed over to be dealt with by the IT Service Desk team during core hours.
In addition to our core hours above Norman managed services will also provide telephone support available during the below hours: