Our feature roundup contains curated highlights from the Microsoft 365 roadmap to help you identify value-adding tools and features that can help to improve the way you work.
We’re pleased to announce the launch of our monthly Microsoft 365 roundup. Our feature round up is designed to help you stay up-to-date with the latest features and changes to the Microsoft 365 apps.
This month's update focuses on a range of new and updated Microsoft Teams features and the Bookings with me scheduling tool.
If you’re a new student starting with us this year or even a returning student wanting to find out more […]
IT Service have launched the Microsoft Learning Pathways portal which gives all University staff and students access to official and up-to-date Microsoft 365 training content.
The University of Worcester works hard to secure your devices, data, infrastructure to create a safe secure learning experience but security starts with you:
Please refer to the University’s Information Security web page and the IT Regulations for further information
Security Frequently Asked Questions
IT Service user accounts
Multi-Factor Authentication (MFA)
Protecting emails and documents
When you become an employee at the University of Worcester you will be issued with a username/password and an associated e-mail address. this will enable you to utilise the University IT Services including PCs, Wi-Fi, and printers, along with access to key resources and services.
Staff Account Frequently Asked Questions
Staff who do not work directly for the University such as volunteers, partners and external examiners can request an affiliate staff account, this account will give limited access to University Services. Affiliate staff access should be requested by a member of staff at the University who is linked with the external party.
Guest accounts can be setup for visitors to the University who may require access to the PCs on-campus for a temporary period of time.
Please log a help ticket on our self-service portal containing the following information:
Guest Account Frequently Asked Questions
You should immediately change your password from the one generated by IT so that only you know it.
Your University account password should be strong and different from all your other passwords. This will make it harder to crack or guess. Using 3 random words is a good way to create a strong, unique password that you will remember.
On Christmas Day in 1983 I got Star Wars presents so:
When setting your password, the system will not let you change it if it can be easily guessed so make sure you have at least 8 characters, a number, and a capital letter.
It is important you keep your password safe and do not tell anyone what it is. If for any reason you believe someone has accessed your account, or you have inadvertently given your password details to someone, change your password immediately and contact the IT Service Desk.
I think my account is compromised, what do I do?
MFA – Multi-Factor Authentication combines the use of your account password and mobile device to create a double layer of security. This increases the level of security on your university account, protecting against the loss of personal, sensitive data from people with malicious intent.
Once MFA is set up you will be asked to use authorise access to your account whenever you access university systems off campus.
This also means we’re making it easier than ever for you to reset your password if you ever forget it. You can now reset, unlock, or change your password without having to contact us!
MFA Frequently Asked questions
Phishing is a cybercrime in which a target or targets are contacted by email, telephone or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data such as personally identifiable information, banking, and credit card details, and passwords.
The information is then used to access important accounts and can result in identity theft and financial loss.
Generally, emails sent by a cybercriminals are masked so they appear to be sent by a business whose services are used by the recipient, they often sound too good to be true or have a sense of urgency, some may also ask you to click on a link or attachment.
Please remember we will never ask for personal information via email or suspend your account if you do not update your personal details within a certain period of time. Also never click on a link or an attachment if you do not know who sent it to you, if you are unsure play it safe and contact us first.
Phishing Frequently Asked Questions
Rights Management Services (RMS) is an encryption technology that can be used to protect individual files and emails. It allows staff to protect documents by applying access permissions and expiry dates.
RMS is intended to be used with highly sensitive documents and where granular permissions and document expiry dates must be applied. However, it is important that RMS protection is applied only when necessary as overuse of this technology could result in legitimate access to documents being accidentally denied.
Learn more about Rights Management Services
OneDrive for Business features robust permissions management options that allow you to securely share your files and folders with colleagues and external partners whilst only providing the desired level of access. We recommend that you regularly audit your sharing permissions and remove access where it is longer required.
Learn more about OneDrive for Business
Portable storage devices are devices that connect to the USB port of a computer and are used to store and retrieve data.
A portable storage device such as a memory stick can be a useful item to have however, there are a number of security issues surrounding them:
We advise to use cloud storage solutions where possible such as OneDrive for Business however we understand that sometimes there’s no choice but to use portable storage media such as a USB flash drive or an external USB hard drive.
If you have a requirement to use portable storage media please ensure that it is protected using BitLocker. BitLocker Drive Encryption is a data protection feature that integrates with the operating system and addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers.
How do I encrypt a USB drive using BitLocker?
Learn more about BitLocker