Skip to main content

New staff starters

IT Service

Welcome to the University of Worcester

Hello and welcome to the University of Worcester. These pages are designed to help new staff starters access the most relevant information from the IT Service in their first weeks at the University.

IT Service Staff Induction

As part of the onboarding process you will be invited to attend a joint Human Resources & IT Service welcome induction. Your line manager will arrange this on your behalf.

The IT Service induction is designed to provide an overview of the services and resources available to staff members at the University. The induction helps new starters discover how the IT Service can support them in their new roles as well as learning some security essentials and information about further training opportunities.

Inductions are currently delivered via Microsoft Teams every Tuesday from 13:00 – 15:00. If you’re unable to attend the session, please request alternative arrangements via

Required reading

As part of the onboarding process, new staff members are required to read the Information Security Policy and the IT Regulations.

Information Security Policy

The purpose of this policy is to provide guidance for safeguarding the availability, integrity, confidentiality, and authenticity of all the information they hold or access, whether electronic or physical. This document constitutes the University of Worcester’s Information Security policy, and with the associated policies provides guidance for staff and students. All members of the University have a responsibility to work within the guidelines of these policies.

Read the Information Security Policy

Visit the Information Assurance website

IT Regulations

The regulations detailed in this document apply to anyone using IT Resources for any purpose at the University, including staff (temporary and permanent), students and visitors. This includes personally owned equipment connected to the University’s network from an external location, or on UW premises.

Read the IT Regulations

Access and Equipment

Staff ID Card

Staff ID cards are issued by Human Resources. If you haven’t been invited to collect your ID card, please contact the Human Resources team.

Staff ID cards are used for signing into our Multi-Function Printers and for accessing some offices.

Visit the Human Resources website

User account & login credentials

All University staff members are set up with an IT user account.

Please call the IT Service Desk on 01905 85 7500 to request your IT user account credentials.

Please note: You’ll need your staff ID number ready for verification purposes.


Before you joined the University your line manager or relevant department administrator/head will have requested the relevant equipment.

As a default, full time staff members in computer-based roles will be supplied with a Windows laptop and associated peripherals as part of the replacement cycle.

Further information around hardware planning cycles and equipment outside of the standard provision can be found here:

Purchasing Planning Cycle

Access to University Systems

Before a staff member joins the University a separate request for each individual access should be placed on the IT Service Desk. Please note some access may not be provisioned until after the new starter has joined the University. Some access requires authorised administrator approval.

Tasks For Your First Week

Update your Password

We recommend changing your password from the one we’ve provided so that only you know it.

You’ll need to ensure that your new password meets the following requirements:

  • Upper and lowercase characters
  • Special characters (symbols)
  • Numbers

To update your password, please see the FAQ linked below for instructions:

How can I change my password?

Set up Multi-Factor Authentication

MFA – Multi-Factor Authentication combines the use of your account password and mobile device to create a double layer of security. This increases the level of security on your university account, protecting against the loss of personal, sensitive data from people with malicious intent.

Once MFA is set up you will be asked to use authorise access to your account whenever you access university systems off campus.

This also means we’re making it easier than ever for you to reset your password if you ever forget it. You can now reset, unlock, or change your password without having to contact us!

How do I register for Multi-Factor Authentication (MFA)?

How do I add a secondary MFA method?

What personal information does the Authenticator app process?

I’m having difficulty registering for Multi-Factor Authentication (MFA), what can I do?

Updating the staff directory

The staff directory is a useful resource that is visible only to staff members.

The staff directory will automatically populate your name and email address however you’ll need to log in and update details such as your job title, office number etc.

  1. Go to the University of Worcester website (
  2. Scroll to the bottom then select Staff under the Further Info section
  3. Click Sign In from the top-right corner of the staff portal
  4. Enter your University of Worcester staff credentials
  5. Select the Staff Directory link in the top-left corner of the staff portal
  6. You may be prompted to sign in again
  7. Within the staff directory, select Edit My Info from the top-right corner
  8. Complete the form to the best of your ability, don’t worry if you’re unsure about some fields. You can always add more information when you find out more
  9. Scroll to the bottom then select Update

    Please note: It can take up to 10 minutes for the changes to appear on the directory.

Connect to the Eduroam Wi-Fi

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers, and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions.

Eduroam is now available in 77 territories worldwide, with over 6000 hotspots in research and education facilities. Many universities, such as our own, use it as the main way for students to connect to the Wi-Fi network.

The Eduroam wireless network is available on all University of Worcester campuses including at the Hive.

To get connected, please see the Getting connected to Eduroam FAQ.

If you experience any issues connecting your devices, please contact the IT Service Desk on 01905 85 7500.

Set up Microsoft Outlook on your University device

Microsoft Outlook is pre-installed on University of Worcester devices.

To set up Microsoft Outlook, follow the steps below:

  1. Click on the Windows logo in the bottom-left corner to open the Start Menu.
  2. Type Outlook to search for the app.
  3. Select Outlook from the search results.
  4. When it loads, you’ll be prompted to sign in with your University of Worcester staff email address.

    Please note: The mailbox setup may take several minutes to complete.

For general information about Microsoft Outlook, please visit our staff email page.

For answers to our frequently asked questions, please see our Outlook FAQs

Set up Microsoft Teams on your University device

Microsoft Teams is pre-installed on University of Worcester devices.

To set up Microsoft Teams, follow the steps below:

  1. Click on the Windows logo in the bottom-left corner to open the Start Menu.
  2. Type Microsoft Teams (a search box will appear automatically)
  3. Select Microsoft Teams from the search results
  4. Enter your University of Worcester credentials to sign in

    It will take a few moments to load your Teams account.

For general information about Microsoft Teams, please visit our Microsoft Teams page.

For answers to our frequently asked questions, please see our Teams FAQs

Learning spaces and technology

Signing into learning space lecterns

Lectern computers should remain switched on during teaching hours however please note that it is possible for users to switch them off manually or turn off the power at the wall socket. We kindly ask that you do not do this as it can cause disruption to the next user of the room.

  1. Move the computer mouse to wake the computer display.
  2. Enter your University of Worcester staff username (e.g ACCT1) and password to sign in.

Please note: If you can’t see the keyboard and mouse, check for a pull out tray on the lectern.

If the display does not wake, the PC may be switched off.

  1. Check that the power socket at the wall is switched on.
  2. Look inside the lectern to ensure the computer is switched on, the power button should illuminate white. If it’s orange or unlit, press the power button on the computer to switch it on. (Lectern doors are locked but contain an access hatch which will allow you to reach the PC’s power button).

Please note: We advise that you arrive at the room ahead of time to make sure that you are familiar with the technology and that there are no unexpected issues.

If you’re experiencing technical issues with the AV equipment, please contact us via the IT Service Desk.
Please call 01905 85 7500 then select Option 1 to speak to our Learning Space Support Team.

Technology Enhanced Learning

The Technology Enhanced Learning (TEL) Unit specialises in enhancing the learning and teaching experience through the use of technology.

Working closely with staff across the university, we assist with the planning implementation and design of a range of approaches to using educational technology.

Visit the TEL website

IT Training

Alongside supporting staff, researchers and students in technology rich services, we have a variety of training resources available to help you learn and make the most of IT services and resources at the University of Worcester.

You will be required to complete online compliance training via the LearnUpon e-learning platform however you are encouraged to utilise the additional training resources available.

Visit our IT Training portal

Frequently Asked Questions

The FAQ’s section of our website features hundreds of helpful user guides and instructions.

Visit our FAQs

Need some help?

If you have any IT queries or require support please feel free contact the IT Service Desk.

Help & Contacts

Back to top