The IT Service will shortly begin the process of deploying the Windows 11 operating system out to computers within the […]
December's Microsoft 365 feature roundup focuses on updates in Microsoft Teams.
The first time you login to your University of Worcester student account, you will be prompted to register for Multi-Factor Authentication (MFA).
This post is one of an ongoing series from the IT Service, to consolidate our updates to University’s staff and […]
Hello and welcome to the University of Worcester. These pages are designed to help new staff starters access the most relevant information from the IT Service in their first weeks at the University.
As part of the onboarding process you will be invited to attend a joint Human Resources & IT Service welcome induction. Your line manager will arrange this on your behalf.
The IT Service induction is designed to provide an overview of the services and resources available to staff members at the University. The induction helps new starters discover how the IT Service can support them in their new roles as well as learning some security essentials and information about further training opportunities.
Inductions are currently delivered via Microsoft Teams every Monday from 13:00 – 15:00. If you’re unable to attend the regular Monday session, please request alternative arrangements via firstname.lastname@example.org.
As part of the onboarding process, new staff members are required to read the Information Security Policy and the IT Regulations.
The purpose of this policy is to provide guidance for safeguarding the availability, integrity, confidentiality, and authenticity of all the information they hold or access, whether electronic or physical. This document constitutes the University of Worcester’s Information Security policy, and with the associated policies provides guidance for staff and students. All members of the University have a responsibility to work within the guidelines of these policies.
Read the Information Security Policy
Visit the Information Assurance website
The regulations detailed in this document apply to anyone using IT Resources for any purpose at the University, including staff (temporary and permanent), students and visitors. This includes personally owned equipment connected to the University’s network from an external location, or on UW premises.
Read the IT Regulations
Staff ID cards are issued by Human Resources. If you haven’t been invited to collect your ID card, please contact the Human Resources team.
Staff ID cards are used for signing into our Multi-Function Printers and for accessing some offices.
Visit the Human Resources website
All University staff members are set up with an IT user account.
Please call the IT Service Desk on 01905 85 7500 to request your IT user account credentials.
Please note: You’ll need your staff ID number ready for verification purposes.
Before you joined the University your line manager or relevant department administrator/head will have requested the relevant equipment.
As a default, full time staff members in computer-based roles will be supplied with a Windows laptop and associated peripherals as part of the replacement cycle.
Further information around hardware planning cycles and equipment outside of the standard provision can be found here:
Purchasing Planning Cycle
Before a staff member joins the University a separate request for each individual access should be placed on the IT Service Desk. Please note some access may not be provisioned until after the new starter has joined the University. Some access requires authorised administrator approval.
We recommend changing your password from the one we’ve provided so that only you know it.
You’ll need to ensure that your new password meets the following requirements:
To update your password, please see the FAQ linked below for instructions:
How can I change my password?
MFA – Multi-Factor Authentication combines the use of your account password and mobile device to create a double layer of security. This increases the level of security on your university account, protecting against the loss of personal, sensitive data from people with malicious intent.
Once MFA is set up you will be asked to use authorise access to your account whenever you access university systems off campus.
This also means we’re making it easier than ever for you to reset your password if you ever forget it. You can now reset, unlock, or change your password without having to contact us!
How do I register for Multi-Factor Authentication (MFA)?
How do I add a secondary MFA method?
What personal information does the Authenticator app process?
I’m having difficulty registering for Multi-Factor Authentication (MFA), what can I do?
The staff directory is a useful resource that is visible only to staff members.
The staff directory will automatically populate your name and email address however you’ll need to log in and update details such as your job title, office number etc.
Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers, and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions.
Eduroam is now available in 77 territories worldwide, with over 6000 hotspots in research and education facilities. Many universities, such as our own, use it as the main way for students to connect to the Wi-Fi network.
The Eduroam wireless network is available on all University of Worcester campuses including at the Hive.
To get connected, please see the Getting connected to Eduroam FAQ.
If you experience any issues connecting your devices, please contact the IT Service Desk on 01905 85 7500.
Microsoft Outlook is pre-installed on University of Worcester devices.
To set up Microsoft Outlook, follow the steps below:
For general information about Microsoft Outlook, please visit our staff email page.
For answers to our frequently asked questions, please see our Outlook FAQs
Microsoft Teams is pre-installed on University of Worcester devices.
To set up Microsoft Teams, follow the steps below:
For general information about Microsoft Teams, please visit our Microsoft Teams page.
For answers to our frequently asked questions, please see our Teams FAQs
Lectern computers should remain switched on during teaching hours however please note that it is possible for users to switch them off manually or turn off the power at the wall socket. We kindly ask that you do not do this as it can cause disruption to the next user of the room.
Please note: If you can’t see the keyboard and mouse, check for a pull out tray on the lectern.
If the display does not wake, the PC may be switched off.
Please note: We advise that you arrive at the room ahead of time to make sure that you are familiar with the technology and that there are no unexpected issues.
If you’re experiencing technical issues with the AV equipment, please contact us via the IT Service Desk. Please call 01905 85 7500 then select Option 1 to speak to our Learning Space Support Team.
The Technology Enhanced Learning (TEL) Unit specialises in enhancing the learning and teaching experience through the use of technology.
Working closely with staff across the university, we assist with the planning implementation and design of a range of approaches to using educational technology.
Visit the TEL website
Alongside supporting staff, researchers and students in technology rich services, we have a variety of training resources available to help you learn and make the most of IT services and resources at the University of Worcester.
You will be required to complete online compliance training via the LearnUpon e-learning platform however you are encouraged to utilise the additional training resources available.
Visit our IT Training portal
The FAQ’s section of our website features hundreds of helpful user guides and instructions.
Visit our FAQs
If you have any IT queries or require support please feel free contact the IT Service Desk.
Help & Contacts