December's Microsoft 365 feature roundup focuses on updates in Microsoft Teams.
The November Microsoft 365 feature roundup covers a wide range of helpful updates in SharePoint, OneDrive, Microsoft Teams, Planner and To Do, Viva Insights and Whiteboard.
This post is one of an ongoing series from the IT Service, to consolidate our updates to University’s staff and […]
This page will be updated as further information becomes available and the works progress – Last updated 16:50 10/11/22. Following […]
We’re looking to make better use of Microsoft 365 including a new Teams communications technology. This is a system that brings together telephones, email, chat and video calling all in Teams. It will also deliver much better call centre operations (such as Clearing) and switchboard functionality for the University. We’re also looking to better use SharePoint for document sharing as the O Drive is old, hard to use offsite and not as easy to share documents.
The current telephone system uses old, unreliable hardware and needs to be updated. It also doesn’t easily support blended working. We want a reliable and secure system that better facilitates how we will work in the future and better supports staff during any future disruption (incl. snow, flooding etc).
We’re making sure we do the project in the most appropriate way and that we support people through the transition. This means, at present we’re consulting, understanding where phones are used and making sure we get the project right. Therefore we don’t have a precise date but sometime in December seems likely.
The old phones are no longer compatible with the new telephony solutions so will be removed from desks. Dedicated phone handsets will still be retained in teaching/hospitality spaces and other key locations.
All staff will benefit from:
There will also be standard handsets in teaching and hospitality spaces as well as in other key departmental areas and those phones work just like a normal phone does now.
We recognise that the old system gave a large number of staff access to make and receive phone calls however use of this method of communication is reducing for the majority of staff, and the model is expensive to run and support.
There are now more modern ways of communicating with the tools listed above offering a great service allowing you to communicate with colleagues and students without the need for a traditional phone, all you need is computer and a headset.
We do recognise that standard phone calls are still essential parts of everyday life for some functions. Therefore, we will of course be providing staff who need it access to one and there will be other mechanisms for other staff to make calls (see below).
All staff can call all other staff on Teams, and a large portion of our calls traditionally have been these internal calls. We recognise that standard phone calls to externals are still critical and we are currently consulting on this.
Departments can order their own peripherals by following the IT Peripherals Procurement Guidance.
We have all the information you need to get acquainted with teams on our website which can be found via our Microsoft Teams page. Also, if you have any specific questions you can contact the IT Service Desk.
There will be online guides and staff on hand to support during the early periods of launch. The system is very user-friendly and if you’re already using Teams it shouldn’t be a big leap.
If you’re job involves you routinely answering external calls or supporting other colleagues in a group, you will be given a phone number and can make and receive calls as normal.
If this is the case we will have already identified you and will move you across.
We will work with your department or School to make sure there are private areas available so you can go to make the calls.
IT can provide loan phones to facilitate key operations such as calling students etc, to request this please contact the IT Service Desk.
All staff can call the reception Teams line from any Teams device
As part of provisioning a new unified communications service, any access to Jabber will be removed.
For more information read our Microsoft Teams page.
For further information read our Microsoft Teams FAQs.