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Once you've registered for Multi-Factor Authentication you can reset your password 24/7 without having to contact the IT Service Desk.
The first time you login to your University of Worcester student account, you will be prompted to register for Multi-Factor Authentication (MFA).
Version 1.1 – 01/11/2021
We aim to provide the best possible service, but we appreciate that on some occasions you may have a concern or complaint. This document outlines our complaints procedure.
You can contact us by using our online feedback form that can be found on the IT Service website. The query will be dealt with by the most appropriate person, who will reply to you as quickly as possible, we strive to respond to you within 5 working days, and wherever feasible put things right immediately.
If your complaint cannot be quickly and easily dealt with or if you are still unhappy you can make a formal complaint:
If you are still not satisfied with the way your complaint has been handled:
Deputy Director of IT: firstname.lastname@example.org
Effective from: 01-11-2021 | Review Date: 01–11-2023