The IT Service is pleased to present the latest edition of Innovation, the IT newsletter for University of Worcester staff. […]
The current format of the Staff Homepage has faithfully served the University for quite a few years now however many […]
A reminder to staff and students, that JISC will action the scheduled decommissioning of JISC Online Surveys version two (v2) […]
Please be aware that as previously communicated, the scheduled decommissioning of JISC Online Surveys version two (v2) will take place […]
Version 1.2 – 26/10/2023
We aim to provide the best possible service, but we appreciate that on some occasions you may have a concern or complaint. This document outlines our complaints procedure.
You can contact us by using our online feedback form that can be found on the IT Service website. The query will be dealt with by the most appropriate person, who will reply to you as quickly as possible, we strive to respond to you within 5 working days, and wherever feasible put things right immediately.
If your complaint cannot be quickly and easily dealt with or if you are still unhappy you can make a formal complaint:
If you are still not satisfied with the way your complaint has been handled:
Deputy Chief Information Officer: c.garratt@worc.ac.uk
Chief Information Officer: m.whiteside@worc.ac.uk
Effective from: 01-11-2021 | Review Date: 01–11-2026