Please be aware that existing users of the University’s VPN service, FortiClient, will shortly be receiving a prompt to update […]
The IT Service are pleased to announce that our support phoneline opening hours have been extended to cover 17:00-21:00 on […]
The IT Customer Service Desk have achieved the Customer Service Excellence award. This award is a difficult accreditation to obtain […]
Devices that do not require configuration or central management such as keyboards, webcams or headsets can be procured directly by the School or Professional Service area using the approved catalogue and delivered to the School or Professional Service area without IT approval.
If there is a requirement for a specialist item that does not appear in the catalogue, then the IT Service should be contacted for advice.
The catalogue can be found here.
The procurement of Windows and Apple laptops and desktops will be funded and managed centrally by the IT Service using standard specifications.
IT will provide equipment that will allow staff to perform all reasonable activities including complex spreadsheets, database operations, analysis etc. As a default all staff will be supplied with a Windows laptop and associated peripherals as part of the replacement cycle.
The standard provision will include:
Desktop, Apple Mac or specialist requirements outside of this specification for ‘High End’ or ‘Power Users’ will be reviewed on a case-by-case basis supported by a business case. Cases will be reviewed by the IT Service and if approved the cost of the device will be centrally funded, to find out more contact the IT Service Desk.
Requests for specialist equipment should be made via the IT Service Desk. Devices will be suggested based on requirements rather identified make/model.
In the first instance, for all Occupational Health related enquiries that may suggest the need for specialist equipment please contact Humans Resources.
Any equipment or software required as a result of a DSE Assessment or Occupational Health referral, will be submitted to the IT Service directly by the Health, Safety & Wellbeing Manager in Human Resources on a staff members’ behalf.
The IT Service is the sole authority responsible for authorising and placing orders for tablet devices on behalf of the University, regardless of the source of funding.
Tablets will be managed centrally by the IT Service using standard specifications. Any requests for tablets should be made via the IT Service Desk, if approved the cost of the device will be centrally funded
Specialist requirements outside of this specification will be reviewed on a case-by-case basis supported by a business case. Cases will be reviewed by the IT Service and if approved the cost of the device will be centrally funded, to find out more contact the IT Service Desk.
Any upgrade requests to internal components or requests to change a device (for example requesting a laptop to replace a desktop, or a more powerful desktop) should be made via the IT Service Desk. Requests will be reviewed on a case by case basis supported by a business case.
If approved the cost of the upgrade will be covered centrally, if the request replaces an existing device that device must be returned for redeployment.
The IT Service is the sole authority responsible for authorising and placing orders for Windows and Apple desktops and laptops on behalf of the University, regardless of the source of funding.
Any requests for computer hardware outside of the planning lifecycle for example for new staff posts where existing equipment is not in place or for hardware as part of project funding should be made via the IT Service Desk.
For software ordering enquiries including licensing renewals, please log this via the IT Service Desk, using the Purchasing Request section on the Self-Service Portal by clicking here.
All departments and schools have nominated authorised purchasing personnel. Purchasing requests made by unauthorised personnel will be rejected.
If you’re unsure who is authorised in your department / school, please contact us via the IT Service Desk.
Some roles at the University utilise a mobile phone to help fulfil their duties. You can request a mobile phone via the IT Service Desk. These requests should be placed by an authorised purchaser with the permission of the relevant head of department or school.
IT Service pre-selects two models of device from our supplier for purchase; a device running Google Android and a device running Apple IOS. These devices are regularly reviewed to ensure the best model types are chosen to fulfil University business needs based on value, features and security.
Should you wish to order a specific device that differs from the stock model suggested to you at the point of order then you will need to submit a business case which will be reviewed by the IT Service Senior Management Team.
The University’s mobile phone carrier is Vodafone, and our tariff means that all University mobile phones will receive unlimited calls and texts, as well as 5GB data per calendar month. Devices will receive data via 4G and 5G on compatible handsets.
For information on using your University Mobile phone abroad please see the information here regarding international tariffs.
All devices have the Wi-Fi calling feature enabled by default to increase coverage where possible, but this guide can you setup the service on a device.