Communication tools

IT Service

Category

Accessibility 8
Accounts, passwords & security 25
- Guest accounts 3
- Multi-Factor Authentication 5
- Partner Students 1
- Passwords 3
- Security 8
- Staff accounts 9
- Student accounts 1
Communication tools 67
- 8×8 Telephony 4
- Microsoft Outlook 12
- Microsoft Teams 47
- Modern Telephony 23
- Office 365 Mailbox 9
- Webmail 9
Devices & Equipment 13
- IT Resources Booking System 4
- Windows 10 2
Event Support 3
File Storage 53
- O: Drive 3
- OneDrive for Business 19
- SharePoint 33
Learning & Teaching 5
- Resource Booker Room Booking 4
Microsoft 365 96
- Microsoft Bookings 7
- Microsoft Forms 4
- Microsoft Planner 2
- Microsoft Stream 6
- Microsoft Viva 2
- Office 365 12
Pre-approved Software 5
- Adobe Creative Cloud 1
- Software Center Windows 3
Print & Copy 7
Purchasing 1
Remote Access Lab Computers 3
Study anywhere 1
WiFi & Networks 6
- eduroam 1
- Guest@UW 1
- University halls 1
- Wired 1
Work from anywhere 13
- Windows Virtual Desktop 8

Accessing an O365 Mailbox Online Posted in:

Accessing an O365 Mailbox Online Please note if you have been moved to an O365 mailbox you will not currently […]

Accessing Ring Group Voicemail Posted in:

Accessing your voicemail To access the ring group voicemail dial 500 Once connected enter your PIN number to enter voicemail […]

Accessing voicemail from a handset Posted in:

A guide to 8×8 voicemail basics

Add Email O365 Account to a Mobile Device Posted in:

You can access your University of Worcester mailbox on your phone by installing the official Microsoft Outlook application from the […]

Can I access shared mailboxes via webmail? Posted in:

How to view other mailboxes within webmail.

Following the enhanced mailbox migration, I can no longer see a shared mailbox? Posted in:

Following the enhanced mailbox migration, I can no longer see a shared mailbox? If you are no longer able to […]

How can I automatically transcribe a Teams meeting/call? Posted in:

Learn how Teams can automatically transcribe meetings and 1:1 calls.

How can I block an external contact in Microsoft Teams? Posted in:

Blocking external contacts in Teams Within Microsoft Teams, select the ‘Chat‘ tab from the Microsoft tab. If you have received […]

How can I make an external telephone call using Microsoft Teams? Posted in:

How to make external phone calls using Microsoft Teams For further information please see the Microsoft support article: Use the […]

How can I select a number using the dialler during a Microsoft Teams phone call? Posted in:

Within the call window you will see an option for the dial pad along the toolbar at the top. Select […]

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