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I’m having difficulty registering for Multi-Factor Authentication (MFA), what can I do?

Published: 2 July 2021 Last updated: 12 May 2023

IT Service

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I’m having difficulty registering MFA, what can I do?

If you’re having trouble with the registration loading please try the following:

  • Restart your PC
  • Clear your cache, you may find the instructions on this website helpful: https://clear-my-cache.com/
  • Change your browser language settings to English
  • Go direct to aka.ms/mfasetup to start the MFA process

If you are still experiencing difficulty please contact the IT Service:

  • Call us Monday – Friday 08:30 to 17:00 on 01905 85 7500
  • Log a request or problem via the self-service portal   

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