December's Microsoft 365 feature roundup focuses on updates in Microsoft Teams.
The November Microsoft 365 feature roundup covers a wide range of helpful updates in SharePoint, OneDrive, Microsoft Teams, Planner and To Do, Viva Insights and Whiteboard.
0 (0) This post is one of an ongoing series from the IT Service, to consolidate our updates to University’s […]
0 (0) This page will be updated as further information becomes available and the works progress – Last updated 16:50 […]
Back to FAQs homepage | Back to Microsoft 365 / Microsoft Bookings category
When you define your service offerings in Microsoft Bookings, you set a service name, description, location (choose whether you want to meet in person or have an online meeting), duration, default reminders to customers and staff and internal notes about the service. You can also assign the employees who are qualified to provide the service.
Then, when people come to your booking page to book an appointment, they can see exactly what types of appointments are available and choose the person they want to provide the service.
Define your service offerings in Bookings
To access your advertised services select ‘Manage services’ from the left-hand side of your Bookings dashboard.
By default, all new services will use the default online scheduling policy set in the Business information section of your Booking calendar dashboard. If you want to customise the availability of an individual service you’ll need to uncheck ‘Use the default online scheduling policy’.
Time increments: This defines the available timeslots for a service
Minimum lead time: This defines the minimum lead time for bookings and cancellations
Maximum lead time: This defines the maximum number of days a booking can be made in advance
Availability: You can leave this set to ‘Bookable when staff are free’ to advertise all available slots in the assigned staff members calendar. To reduce the availability to selected days, choose ‘Customised hours (recurring weekly)’ then set up the Mon-Fri schedule as desired.
To alter the availability during a specific date range select ‘Set different availability for a date range’.
If you want to allow users to choose who their booking is with, check the ‘Allow customers to choose a particular staff for booking’ option. Select a staff member from your staff list to assign them to the service.
Please note: You’ll need to add the desired service providers to your staff list before they’re available to assign to a service.
We recommend using the ‘Customer email’ field however other data collection fields should be used with caution.
It is essential that all members of the University, staff and students, play their part in safeguarding the availability, integrity, confidentiality and authenticity of the information they hold or access. The misappropriation of University information not only has the potential to cause reputation damage and disruption to the University’s business but may also expose the organisation to the risk of legal sanctions. Additionally and importantly the loss or inadvertent disclosure of personal information can cause a significant amount of distress to the people whose information is affected.
For further information please see the Information Assurance website:
Microsoft Bookings will send out reminders and notifications about bookings automatically, the default settings are helpful however we recommend customising these settings on a per-service basis.
Leave the following options selected:
Additional information can be added to your email confirmations.
By default, a generic reminder will be sent 1 day before the booking. You may wish to adjust this to 30 minutes before the booking or add additional email reminders by selecting ‘Add an email reminder’.
Please note: If you’re editing a 1:1 service, you cannot increase the max number of attendees. When editing a group service, you cannot reduce the max number of attendees to 1. To achieve this, you’ll need to recreate the service.
How useful was this FAQ?
Click on a star to rate it!
Average rating 0 / 5. Vote count: 0
No votes so far! Be the first to rate this FAQ.
We are sorry that this FAQ was not useful for you.
Your feedback helps us improve our content.
Please let us know what was wrong.