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How can I request a username or name change?

Published: 16 July 2021 Last updated: 12 April 2022

IT Service

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IT account username

Your IT account username is automatically generated using your first and last name. In some cases, this can result in an undesirable username. If you’d like to request a username change, please log a ticket via the IT self-service portal. Please note that updating a username will cause some temporary disruption to your account.

Legal name change

If you’d like to update your username due to a legal name change, you will first need to contact Human Resources with legal proof of name change, e.g. a marriage certificate.

Human Resources will be able to advise further on accepted documentation. When that has been processed, you can then log your name change request on the IT self-service portal.

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