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If you’re trying to capture an issue to show to the IT Service Desk it may be easiest to film it if you have a smart phone.
For high quality screen capture, you can use Camtasia.
Camtasia is available to download for free onto University devices.
Download Camtasia from the Software Center on your University device.
Learn more about Software Center
Download Camtasia from Self Service on University issued Apple computers.
Learn more about Self Service
Learn the Camtasia recording process, complete basic video edits, and successfully share a video.
https://www.techsmith.com/tutorial-camtasia-record-edit-share.html
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