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The guides below will help you resolve most minor incidents and queries regarding how to use and troubleshoot the teaching space equipment.
If there is no display projected onto the large screen or if there is a display powered on with no image (no signal), please follow the steps below to check for basic faults.
The correct input option to display the lectern panel is ‘PC’. Please allow a few seconds for the capture devices to sync after the option has been selected.
Holding down the Window’s key ⊞ and pressing the letter ‘P’ will bring up the ‘Project’ menu settings. Here you can change how your display is shared to other connected displays. If you are using a lectern PC or Laptop, ensure that ‘Duplicate’ or ‘Extend’ is selected so that the desktop can be shown on the large projection screen.
Please check to see if there are any flashing or solid red lights under ‘Status’ and/or ‘Power’ indicators. This could be a sign that the devices are not synced up properly or there is a problem with the image signal.
If there seems to be a problem with the device, please contact the IT Service Desk 01905 85 7500 for further support.
Please check the source settings for the lectern monitor are set correctly. This will normally be HDMI or Display Port, this can be checked at the back of the monitor.
If there seems to be a problem with the monitor, please contact the IT Service Desk 01905 85 7500 for further support.
Please ensure that the connections for Display, HDMI, and power are all connected securely.
Extensive stress and movement of the monitor and monitor arm may cause these connections to become unseated.
For damaged cables, Please contact the IT Service Desk 01905 85 7500 and speak to an available agent.
Using the Source / Input button on the Smart Board, please select the Input menu.
Please select the ‘Input’ option and wait for the sources to present for selection.
The options for Inputs will show you previews of the sources, please select the option marked ‘Room PC’.
If you experience any technical problems please contact the IT Service Desk 01905 85 7500.
You may need to power the screen on if it was turned off previously or shut down. The power button can be found at the top of the control panel.
If there is no sound or the sound is too quiet, please follow the steps below to check for basic faults.
From the sound icon (found on the bottom of the Windows taskbar) you can select different sound output sources. If you are not able to hear your video or other items, please go through the available sound options until one works for you. You can also check to see what volume setting is selected for that output device.
Other sound options are available. If you believe there is a fault with the Crestron system and sound does come out of other devices, please contact the IT Service Desk 01905 85 7500 and speak to an available agent.
Using the volume dial or on-screen touch controls for touchscreen panels, adjust the volume to suit your needs. By default, it should be at a safe audible level. (Be careful not to over-turn the dial and increase the volume past safe limits as this may result in the audio devices being disabled to prevent damage.)
If this does not work or you are still unable to hear sound, please contact the IT Service Desk 01905 85 7500 and speak to an available agent.
If you believe there to be a fault with the audio equipment within the Lectern, please contact the IT Service Desk 01905 85 7500 and speak to an available agent.
To use your own device, work laptop or similar display equipment (BYOD) or to check for faults with the peripheral equipment in the room, please follow these steps to check for basic faults.
The external display port of your University of Worcester laptop is shown here. It is found on the right side of your laptop and is marked with ‘HDMI’. Match this port with the corresponding connection cable leading from the lectern.
Other external display cables are available and can be found attached to the Kramer cable bundle. If you are using a device not provided by the University of Worcester, please check for an appropriate connection within the bundle as we may not be able to support your device if it is not found there.
If you wish to use any other external input please select your desired input option from the options on the Crestron panel. PC is selected in this demonstration.
If you wish to use any other external input please select your desired input option from the displayed list on the Crestron panel.
If you don’t see this menu, select the home ⌂ button and wait for the main menu to appear.
Should you find that your device is not displaying correctly, please refer to the section on ‘No Display/ No Signal’ for basic fault-finding solutions. If you need further support, please contact the IT Service Desk 01905 85 7500 and speak to an available agent who will be happy to assist.
If you require assistance locating or using specific lectern equipment, please see the below guides for basic troubleshooting.
The lectern houses all of the equipment required to teach and present. With a microphone, Doc-camera, Peripherals and PC.
Although some lecterns may vary, they all contain the same or similar equipment.
The microphone equipment is powered on as standard and will sync with the room’s sound systems automatically. You can mute the microphone using the Crestron panel should you desire.
To use the document camera, you will find the correct display input option on the home screen of the Crestron panel, labeled ‘Document Camera’.
Controls for the Document Camera can be found on the top of the base of the unit, the camera can be found at the end of the adjustable arm. Look for the LED light that indicates power, and that the device is turned on.
Power in and HDMI out are located at the rear of the base of the unit.
The lectern PC is housed within the cabinet section of the lectern. The power button and several USB inputs are accessible to users through the cut out provided for access.
The PC is housed within a cut-out. Please check that it is powered on, any issues with the PC should be reported to the IT Service Desk 01905 85 7500
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