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How to place a Microsoft Teams telephone call on hold?

Published: 6 January 2022 Last updated: 13 January 2022

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How to place a Microsoft Teams telephone call on hold?

When you have received a telephone call through Microsoft Teams you can place a call on hold. You will only have access to the telephone feature in Microsoft Teams if you have been assigned this feature.

  1. During a Microsoft Teams telephone call, select ‘…‘ in the top left hand corner to open the menu.
  1. Select ‘Hold‘ from from menu

3. Once the call is placed on hold you will see the ‘On hold‘ message displayed in the middle of call window, with the amount of time the caller has been on hold. The caller will also be played music for the duration the are placed on hold.

  1. To remove the caller from being on hold, select ‘Resume‘ in the top right call window.

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