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Back to FAQs homepage | Back to eduroam / WiFi & Networks / Work from anywhere category
The Eduroam wireless network is available on all University of Worcester campuses including at the Hive.
To connect to the Eduroam WIFI network please follow the steps below:
If you have mobile data there is a configuration assistant tool called the eduroam CAT installer which can help you connect to the network. This can be downloaded from:
Windows and MacOS: https://cat.eduroam.orgAndroid: Search for Eduroam CAT in the Play Store.iOS: Visit cat.eduroam.org
The process varies slightly between devices.
If your device will not connect to the Eduroam wireless network, please try the troubleshooting tips below:
Please be aware that mobile data is required for this method to work.
If the setting ‘Use random hardware addresses’ is enabled, this needs to be disabled. This is because you can often lose connection moving around the buildings. To turn off this setting follow the steps below:
If your device has been connected to eduroam before and is now having issues it may be necessary to remove eduroam from your saved networks to resolve connection issues. You will find your saved Wi-Fi networks within the WiFi settings of your device.
If your device’s system time is not correct, then you will not be able to connect to the network. Ensure that your timezone is set to London GMT and that the date and time is correct. Try unticking ‘Set device time automatically’ and then re-enabling it within your Language and Time settings. Your device’s time should update.
If your device will not connect to eduroam or is unable to discover any wireless networks please turn it off, wait up to 10 seconds for the power to drain and then turn it back on again.
If your device’s software is out of date, you will not be able to connect to the Wi-Fi. We recommend running all system updates for your device and then trying again.
If you’re still having issues connecting please contact the IT Service Desk on 01905 85 7500.
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