Getting connected to Eduroam

Published: 7 July 2021 Last updated: 24 July 2021

IT Service

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Getting connected to Eduroam

The Eduroam wireless network is available on all University of Worcester campuses including at the Hive. To connect to the WIFI please follow the steps below:

  1. On your device select ‘Eduroam’ from the list of available networks.
  2. When prompted enter your username in the following format:
    Students: USERNAME + @UNI.WORC.AC.UK
    Staff: USERNAME + @WORC.AC.UK
    For example: otha1_00@uni.worc.ac.uk
  3. Enter your University password.
  4. Depending on your device you may be prompted for additional information:
    EAP method: PEAP
    Phase 2 auth: MSCHAPV2 CA
    Certificate: Do not validate
    Domain: worc.ac.uk
    Anonymous ID: Repeat your user ID

Connection Troubleshooting

If your device will not connect to the Eduroam wireless network, please try the troubleshooting tips below:

Remove eduroam from saved Wi-Fi networks
If your device has been connected to eduroam before and is now having issues it may be necessary to remove eduroam from your saved networks to resolve connection issues. You will find your saved Wi-Fi networks within the WiFi settings of your device.

Is the time on your device correct?
If your device’s system time is not correct, then you will not be able to connect to the network. Ensure that your timezone is set to London GMT and that the date and time is correct. Try unticking ‘Set device time automatically’ and then re-enabling it within your Language and Time settings. Your device’s time should update.

Restart your device
If your device will not connect to eduroam or is unable to discover any wireless networks please turn it off, wait up to 10 seconds for the power to drain and then turn it back on again.

Is your device’s software up to date?
If your device’s software is out of date, you will not be able to connect to the Wi-Fi. We recommend running all system updates for your device and then trying again.

Install eduroam CAT
If you have mobile data there is a configuration assistant tool called the eduroam CAT installer which can help you connect to the network. This can be downloaded from:

Windows and MAC OS: https://cat.eduroam.org
Android: Search for Eduroam CAT in the Play Store.
iOS: Visit cat.eduroam.org

The process varies slightly between devices.

  1. Within the Eduroam CAT you will need to select the University of Worcester. If the location search does not cause University of Worcester to appear on the configuration list, please select ‘Manual search’.
  2. Type in University of Worcester and then allow the app to use your location information if prompted.
  3. University of Worcester should now appear within the list, select it and then select ‘Allow’ when prompted regarding permissions.
  4. You will then be taken to a login box. Enter your University username and password. You do not need to enter the domain e.g. @uni.worc.ac.uk.
  5. Press ‘Install’ and after a few moments it should report ‘Profile installed’. If prompted, select ‘Trust’ to allow the security certificate to install.
  6. You should now be connected to Eduroam, if it does not connect automatically please select Eduroam and you should find it connects without prompting for your user details.

Please be aware that mobile data is required for this method to work.

If you’re still having issues connecting please contact the IT Service Desk on 01905 85 7500.

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