How do I connect to the Eduroam Wi-Fi?

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Getting connected to Eduroam

The Eduroam wireless network is available on all University of Worcester campuses including at the Hive.

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Method 1: Connect manually

1. On your device select ‘Eduroam’ from the list of available networks
2. When prompted enter your username in the following format:
   Students: USERNAME + @UNI.WORC.AC.UK
   Staff: USERNAME + @WORC.AC.UK
   For example: OTHA1_00@UNI.WORC.AC.UK / OTHA1@WORC.AC.UK
3. Enter your staff account password
4. Depending on your device you may be prompted for additional information:
   EAP method: PEAP
   Phase 2 auth: MSCHAPV2 CA
   Certificate: Do not validate
   Domain: worc.ac.uk
   Anonymous ID: Repeat your user ID

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Method 2: Install eduroam CAT

Please note that this method requires a small amount of mobile data.

Use the eduroam CAT installer to automatically configure and connect your device.

Windows and MacOS: https://cat.eduroam.org
Android: Search for Eduroam CAT in the Play Store.
iOS: Visit cat.eduroam.org

The process varies slightly between devices.

1. Within the Eduroam CAT, if available select University of Worcester. (If the location search does not cause University of Worcester to appear on the configuration list, please select ‘Manual search’.)
2. Type in University of Worcester and then allow the app to use your location information if prompted.
3. University of Worcester should now appear within the list, select it and then select ‘Allow’ when prompted regarding permissions.
4. You will be taken to a login box. Enter your University username and password. You do not need to enter the domain e.g. @uni.worc.ac.uk / @worc.ac.uk.
5. Press ‘Install’ and after a few moments it should report ‘Profile installed’. If prompted, select ‘Trust’ to allow the security certificate to install.
6. You should now be connected to Eduroam, if it does not connect automatically please select Eduroam and you should find it connects without prompting for your user details.

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Troubleshooting

If you’re experiencing issues connecting your device to the Eduroam network, please contact the IT Service Desk or alternatively try the troubleshooting steps below:

If the setting ‘Use random hardware addresses’ is enabled, this needs to be disabled.

To turn off this setting follow the steps below:

1. Click on Windows icon in the bottom left hand corner of the screen. This will bring up the Start menu.
2. On the left-side of the Start menu, click on the little cog icon, just above the power options button. Alternatively, you can search for ‘settings’ in your search bar in the taskbar at the bottom left-hand side of the screen or scroll down your list of programs in the Start menu until you see the Settings application.
3. When in the Settings app, click on the Network & Internet option. This will bring up a menu.
4. On the left-hand side of the screen, click on the WiFi option.
5. On the right-hand side of the screen, make sure that little switch next to the Use random hardware addresses is set to the off position.

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