IT Service now offers OneDrive for Business instructor-led training via the staff development workshops page. We also have OneDrive for Business video courses available via LinkedIn Learning.
Once you’ve registered for Multi-Factor Authentication you can reset your password 24/7 without having to contact the IT Service Desk.
Once you've registered for Multi-Factor Authentication you can reset your password 24/7 without having to contact the IT Service Desk.
The first time you login to your University of Worcester student account, you will be prompted to register for Multi-Factor Authentication (MFA).
Back to FAQs homepage | Back to eduroam / WiFi & Networks / Work from anywhere category
The Eduroam wireless network is available on all University of Worcester campuses including at the Hive. To connect to the WIFI please follow the steps below:
If your device will not connect to the Eduroam wireless network, please try the troubleshooting tips below:
Remove eduroam from saved Wi-Fi networksIf your device has been connected to eduroam before and is now having issues it may be necessary to remove eduroam from your saved networks to resolve connection issues. You will find your saved Wi-Fi networks within the WiFi settings of your device.
Is the time on your device correct?If your device’s system time is not correct, then you will not be able to connect to the network. Ensure that your timezone is set to London GMT and that the date and time is correct. Try unticking ‘Set device time automatically’ and then re-enabling it within your Language and Time settings. Your device’s time should update.
Restart your deviceIf your device will not connect to eduroam or is unable to discover any wireless networks please turn it off, wait up to 10 seconds for the power to drain and then turn it back on again.
Is your device’s software up to date?If your device’s software is out of date, you will not be able to connect to the Wi-Fi. We recommend running all system updates for your device and then trying again.
Install eduroam CATIf you have mobile data there is a configuration assistant tool called the eduroam CAT installer which can help you connect to the network. This can be downloaded from:
Windows and MAC OS: https://cat.eduroam.orgAndroid: Search for Eduroam CAT in the Play Store.iOS: Visit cat.eduroam.org
The process varies slightly between devices.
Please be aware that mobile data is required for this method to work.
If you’re still having issues connecting please contact the IT Service Desk on 01905 85 7500.
How useful was this FAQ?
Click on a star to rate it!
Average rating 5 / 5. Vote count: 1
No votes so far! Be the first to rate this FAQ.