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What do I do if I cannot get Panopto to work at the start of my session? 

Published: 8 May 2025

IT Service

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What do I do if I cannot get Panopto to work at the start of my session? 

If you cannot get Panopto to work at the start of your session, please follow the guide: Panopto Capture Video Recordings

  1. Adding the Panopto Link:
    • Add the Panopto tool link to your Blackboard Learn Ultra course.
  2. Creating a New Recording:
    • Click on the Panopto tool link in your course.
    • The Panopto website will open in a new tab.
    • Click the green “Create” button and select “Panopto Capture”.
  3. Recording Settings:
    • The online recorder will open in a new tab.
    • Allow access to your camera and microphone if prompted.
    • Ensure your webcam and audio are working. You should see the video feed and audio waveform.
    • Configure your camera by clicking the “Video” button if needed.
    • Enable picture-in-picture by hovering over the video and clicking the middle button.
    • Select video quality (HD or Ultra HD) by clicking the cog icon at the bottom right.
    • Check your audio by ensuring the waveform moves as you speak. If not, select a working microphone by clicking the “Audio” button.
  4. Sharing Your Screen:
    • Click the “Screens and Apps” plus icon at the top right.
    • In the popup, select the “Entire Screen” tab and click on the screen panel.
    • Enable sharing system audio by activating the switch at the bottom right.
    • Click the “Share” button and confirm the screen is being shared.
  5. Making the Recording:
    • Click the round red “Record” button to start recording.
    • You will see a five-second countdown. Begin your presentation after the countdown.
    • To stop recording, click the “Stop” button.

If you think this is related to a problem with the AV equipment in the teaching space, please try to troubleshoot the issue following: What should I do if the teaching space equipment isn’t working properly?  or contact the IT Service Desk by calling 7500 from the lectern phone.

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