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Getting Started: Registered Lecturers & Partner Staff

IT Service

Welcome to the University of Worcester

Hello and welcome to the University of Worcester. This pages are designed to help Registered Lecturers and Partner Staff access the most relevant information from the IT Service in their first weeks at the University.

Required reading

As part of the onboarding process, new staff members are required to read the Information Security Policy and the IT Regulations.

Information Security Policy

The purpose of this policy is to provide guidance for safeguarding the availability, integrity, confidentiality, and authenticity of all the information they hold or access, whether electronic or physical. This document constitutes the University of Worcester’s Information Security policy, and with the associated policies provides guidance for staff and students. All members of the University have a responsibility to work within the guidelines of these policies.

Read the Information Security Policy

Visit the Information Assurance website

IT Regulations

The regulations detailed in this document apply to anyone using IT Resources for any purpose at the University, including staff (temporary and permanent), students and visitors. This includes personally owned equipment connected to the University’s network from an external location, or on UW premises.

Read the IT Regulations

User account & login credentials

All University staff members are set up with an IT user account.

You will receive your account username via email, to the email address you provided during your application, along with instructions on how to obtain your account password.

If you do not receive these credentials you will need to call the University’s IT Service Desk based in the United Kingdom on +44(0)1905 85 7500 between 09:00-17:00, Monday to Friday. 

Please note: You’ll need your staff ID number ready for verification purposes. Contact your line manager/link tutor if you don’t have this.

If you are unable to contact the IT Service Desk during our opening hours please email us at itservicedesk@worc.ac.uk. Include your staff ID and University of Worcester point of contact for security verification purposes.

Accessing your account for the first time?

Your University IT account utilises Microsoft 365 services. Please review the following:

Update your Password

You may prompted to change your password, we recommend this so it is something memorable to you.

You’ll need to ensure that your new password meets the following requirements:

  • Include both upper and lowercase characters
  • Contains at least one special character (symbols)
  • Contains at least one number
  • Has a minimum of eight characters
  • It is not easily guessable e.g. ‘password’ or ‘letmein’

To update your password, please see the FAQ linked below for instructions:

How can I change my password?

Accept University regulations

You will be prompted to accept the University of Worcester IT Regulations and Information Security Policy. From here you will then be asked to setup multi-factor authentication.

Set up Multi-Factor Authentication

Multi-Factor Authentication (MFA) combines the use of your account password and mobile device to create a double layer of security. This increases the level of security on your university account, protecting against the loss of personal, sensitive data from people with malicious intent.

Once MFA is set up you will be asked to use authorise access to your account whenever you access university systems off campus.

This also means we’re making it easier than ever for you to reset your password if you ever forget it. You can now reset, unlock, or change your password without having to contact us!

How do I register for Multi-Factor Authentication (MFA)?

What personal information does the Authenticator app process?

I’m having difficulty registering for Multi-Factor Authentication (MFA), what can I do?

Update the staff directory

The staff directory is a useful resource that is visible only to staff members.

The staff directory will automatically populate your name and email address however you’ll need to log in and update details such as your job title, office number etc.

  1. Go to the University of Worcester website (www.worcester.ac.uk)
  2. Scroll to the bottom then select Staff under the Further Info section
  3. Click Sign In from the top-right corner of the staff portal
  4. Enter your University of Worcester staff credentials
  5. Select the Staff Directory link in the top-left corner of the staff portal
  6. You may be prompted to sign in again
  7. Within the staff directory, select Edit My Info from the top-right corner
  8. Complete the form to the best of your ability, don’t worry if you’re unsure about some fields. You can always add more information when you find out more
  9. Scroll to the bottom then select Update

    Please note: It can take up to 10 minutes for the changes to appear on the directory.

Additional Resources to Consider

Technology Enhanced Learning

The Technology Enhanced Learning (TEL) Unit specialises in enhancing the learning and teaching experience through the use of technology.

Working closely with staff across the university, we assist with the planning implementation and design of a range of approaches to using educational technology.

Visit the TEL website

IT Training

Alongside supporting staff, researchers and students in technology rich services, we have a variety of training resources available to help you learn and make the most of IT services and resources at the University of Worcester.

You will be required to complete online compliance training via the LearnUpon e-learning platform however you are encouraged to utilise the additional training resources available.

Visit our IT Training portal

Frequently Asked Questions

The FAQ’s section of our website features hundreds of helpful user guides and instructions.

Visit our FAQs

Need some help?

If you have any IT queries or require support please feel free contact the IT Service Desk.

Help & Contacts

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