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Starting with the University?

IT Service

If you’ve recently joined the University of Worcester as a student the IT Service has put together some useful hints and tips to get you started.

Accessing your University Account

Accessing your University account for the first time?

The first time you login to your University of Worcester student account off-campus, you will be prompted to register for Multi-Factor Authentication (MFA). This provides an extra layer of security on your account.

You will need to register for MFA before you complete your online registration. Please see the guidance below to help you register for this service.

Please note: You will need to keep the Microsoft Authenticator app installed on your device in order to access your account off-campus.

  1. Go to the ‘Student Portal’
  2. Enter your ‘Login ID‘ to sign into Microsoft 365. Your login ID is listed on your student registration email. Then select ‘Next‘
Image displaying the University of Worcester Microsoft Sign in page.
  1. Enter your ‘Password‘. Your password is listed on your student registration email. Then select ‘Sign in‘.
Image displaying the University of Worcester Microsoft 365 password sign in
  1. After you choose Sign in, you’ll be prompted for more information. Select ‘Next‘
University of Worcester Microsoft 365 Sign in box displaying the message 'More information required'
  1. You will then need to download the Microsoft Authenticator app on your mobile device. If you are accessing your account from your smartphone or mobile device you can select ‘Download now‘ to be directed to the app store. Once you have downloaded the Microsoft Authenticator app select ‘Next‘.
Image of the Microsoft 65
  1. On the next page in the web browser select ‘Next‘. Then using your mobile device open the Microsoft Authenticator app and if prompted set the app to ‘allow notifications‘. In the app select ‘+ / add account‘ and select ‘Work or school‘.
  1. If you are using a computer, open the authenticator app on your smartphone or mobile device and scan the QR code displayed on screen. If you are unable to to scan the QR code select ‘Can’t scan image?‘ and use the ‘Copy‘ buttons to enter the code and/or URL into the mobile app. Once your app is setup select ‘Next‘ in the web browser.
  1. Now it’s time to use multi-factor authentication. Within the time limit approve the MFA app notification to sign in.

Don’t get locked out of your account

Reset Password:

Provided you have Multi-Factor Authentication on your account you can reset your password via this link https://passwordreset.microsoftonline.com/

Add a second device for MFA:

Setup a second device with the Microsoft Authenticator app so you don’t get locked out of you account.

  1. Go to: https://myaccount.microsoft.com/ and sign in with your existing University of Worcester credentials.
  2. Under the Security info section select ‘Update info‘
  1. You will then see a list of your existing multi-factor authentication methods. You can remove your previous device by selecting ‘Delete‘ for the corresponding authentication method. You will then be able to register your new device by selecting ‘+ Add sign-in method‘
  1. Select ‘Authenticator app‘ from the drop down list, then select ‘Add‘.
  1. Follow the on-screen instructions to guide you through the app registration process

Getting access to Blackboard

Ensure you have finished registration on your SOLE page. You will have completed this when you get to the certificate of registration page.

Once you’ve registered you may need to wait 24 hours until you can access to the Blackboard modules.

Our colleagues over in Library Services have created some guidance on Blackboard access:

Library Services – Blackboard Access

Still need help?

Visit us at our walk-up support desks:

  • Peirson Study and Guidance Centre, 1st Floor. Open Monday – Friday, 9am – 5pm.
  • Hive, Level 3. Open Monday – Friday, 9am – 5pm, Saturday 10am – 5pm.

Remote support options:

Using IT Services on Campus

Getting connected on campus

Eduroam is our Wi-Fi connection available across campus and other educational institutions. Learn how to connect to the Eduroam Wi-Fi network.

Getting connected in accommodation

Glide is the internet connection available in our halls of residence accommodation. Learn more about Glide Internet – Halls of Residence.

Using print, copy and scanning services

Our multi-functional devices across campus allow you to print from your own device and computers in labs and open access areas. You can also set up your OneDrive account to receive scans and photocopy from these multi-functional devices too. Learn more about our print services and pricing.

Loan devices

We have short-term 4 hour loans for windows laptops and MacBooks available from the ground floor of the Peirson Study and Guidance Center. Just walk up to the laptop locker and scan your student ID card for access.

We also have 2 week loans available for windows laptops and MacBooks. Which you can pre-book dependant on availability.

Learn more about our loan devices.

Help with Buying a Device

We have information available on what specifications you should have when buying your own equipment. One specification if you want to run standard programs on your own device and another specification for if you prefer to use virtual cloud services.

You can also sign up with your University email address to get discounts on Dell hardware.

Learn more about help with buying a device.

If you are experiencing financial difficulties that mean you are struggling to manage your costs, the Hardship Funds may be able to assist you to find out more click here.

Visit our walk-up support desks

Visit us at our walk-up support desks:

  • Peirson Study and Guidance Centre, 1st Floor. Open Monday – Friday, 9am – 5pm.
  • Hive, Level 3. Open Monday – Friday, 9am – 5pm, Saturday 10am – 5pm.

Account Services

OneDrive

With your University account you get 5TB of storage which can be accessed from any device. Ensure you backup your work and save your files to OneDrive. Just sign into your student homepage and click on the OneDrive tile.

Free Microsoft 365 Install

Microsoft 365 includes all the usual Office 365 products such as Word, PowerPoint and Excel. You can download a copy of Office on up to 5 devices. Check out this FAQ on how to install Office on a personal device.

Learn more about Microsoft 365

Microsoft Learning Pathways

We’ve launched a new training platform called the Microsoft Learning Pathways portal which allows all University staff and students access to official and up-to-date Microsoft 365 training content.

You can use this service to access bitesize modules on specific Microsoft 365 products and features, or work through comprehensive scenario-based training packages to strengthen your IT skillset.  

Microsoft Learning Pathways can be accessed via the button below: 

Microsoft Learning Pathways 

Software Store

A range of software is available for you to download for free onto your personal device. Go to the software store from the button below, to view the available software.

Software Store

Find out more about our IT Service student customer agreement

Our vision is to provide the digital tools to inspire you to innovate and succeed at
Worcester. The document which can be accessed using the button below, outlines our commitment and responsibilities to you and the
services you receive from us.

Your-IT-ServiceDownload
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