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Getting Started With IT Services

IT Service

Your University Account

Your login credentials will be sent to you to via email. These comprise of both your email adress and password. This email you receive containing these credentials will also include information about how to login and book University accommodation or register for the upcoming academic year.

For some services you’ll be asked for your username when logging in – this is simply the first part of your email address: e.g. for the email address OTHA1_24@uni.worc.ac.uk, OTHA1 is the username.

The first time you login you’ll be prompted to enter your username and password, then register for multifactor authentication. Keep your device to hand for when you login next, you’ll need this for Multi-Factor Authentication (MFA).

Not all students will necessarily receive their login credentials at the same time – for example you may receive your credentials as early as January if you’ve expressed an interest in staying in our residences, but may not receive them until late August following A-Level results otherwise – when you receive them depends on your circumstances and whether we’ve seen that you will need access to University services prior to registration.

Accessing your University account for the first time?

The first time you login to your University of Worcester student account off-campus, you will be prompted to register for Multi-Factor Authentication (MFA). This provides an extra layer of security on your account.

You will need to register for MFA before you complete your online registration. Please see the guidance below to help you register for this service.

Please note: You will need to keep the Microsoft Authenticator app installed on your device in order to access your account off-campus.

  1. Go to the ‘Student Portal’
  2. Enter your ‘Login ID‘ to sign into Microsoft 365. Your login ID is listed on your student registration email. Then select ‘Next‘
Image displaying the University of Worcester Microsoft Sign in page.
  1. Enter your ‘Password‘. Your password is listed on your student registration email. Then select ‘Sign in‘.
Image displaying the University of Worcester Microsoft 365 password sign in
  1. After you choose Sign in, you’ll be prompted for more information. Select ‘Next‘
University of Worcester Microsoft 365 Sign in box displaying the message 'More information required'
  1. You will then need to download the Microsoft Authenticator app on your mobile device from either the Apple App Store for iPhones or Google Play Store for devices running Google Android. If you are accessing your account from your smartphone or mobile device you can select ‘Download now‘ to be directed to the app store. Once you have downloaded the Microsoft Authenticator app select ‘Next‘.
Image of the Microsoft 65
  1. On the next page in the web browser select ‘Next‘. Then using your mobile device open the Microsoft Authenticator app and if prompted set the app to ‘allow notifications‘. In the app select ‘+ / add account‘ and select ‘Work or school‘.
  1. If you are using a computer, open the authenticator app on your smartphone or mobile device and scan the QR code displayed on screen. If you are unable to to scan the QR code select ‘Can’t scan image?‘ and use the ‘Copy‘ buttons to enter the code and/or URL into the mobile app. Once your app is setup select ‘Next‘ in the web browser.
  1. Now it’s time to use multi-factor authentication. Within the time limit approve the MFA app notification to sign in.

Changing to a new mobile phone?

Something that isn’t always obvious when changing mobile phones is to remember to keep hold of your old phone for the setup of Multi-Factor Authentication (MFA) on your new device, before you dispose of it.

If you don’t do this, it will be difficult to maintain access to your University account without support from the IT Service.

If you have both devices to hand, swapping over your access as straight forward – please follow the guide here to do this.

If you have disposed of your old phone, you will need to reset your MFA by contacting the IT Service, preferably over the phone as we will need to run through some security checks, so it’s a good idea to also have your staff or student number to hand.

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Still need help?

Find out more about our IT Service student customer agreement

Our vision is to provide the digital tools to inspire you to innovate and succeed at
Worcester. The document which can be accessed using the button below, outlines our commitment and responsibilities to you and the
services you receive from us.

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