Today (February 5), the IT Service Desk software has been upgraded to a new version. The system brings a range […]
Please be aware of the following changes to print copy services in the Hive.
We categorise events as conferences, bespoke lectures or seminars, and open days. These events may be held either in-person or online.
We can provide basic support with any audio-visual requirements you may need for your event.
If you require support from the IT Service, please provide at least five working days’ notice so we can capture all your requirements and ensure your event runs smoothly.
For queries and requests for support, please contact the IT Service Desk by logging an Event Support Request via the self-service portal.
Based on your requirements, the IT Service can offer technical advice and training for the setup and management of your event.
We can provide training and account access for online conferences, webinars and large meetings.
We recommend using Microsoft Teams Webinars for most online events. Further information on Webinars can be found here: Get started with Microsoft Teams webinars.
Should you need in-person technical support or if any issues arise with the equipment during events, we can provide assistance via a callout service.
To contact us, call 7500 from the phone on the teaching lectern and select option 1 (or: 01905 85 7500).
Equipment examples:
We recommend the following rooms for hybrid meetings:
If you’re running a large event, conference or webinar with presenters and in-person & online participants we suggest the following rooms:
How to request event support and what information do I need to provide?
I haven’t requested in person support for my event but something has gone wrong, help?
Event support Frequently Asked Questions