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Updates from the IT Service (13/11/23)

Published: 13 November 2023

News Category: Staff News

IT Service

This post is one of an ongoing series from the IT Service, to consolidate our updates to University’s staff and students in one place that covers information relating to upgrades, upcoming works, potential service disruption and other topics which may be of interest to you.

Please also visit our IT Status Page and IT Teaching Spaces Page to keep track of individual IT services uptime and forthcoming maintenance.

Student Discount for Adobe Creative Cloud Software

University students can now obtain a significant discount on the Adobe Creative Cloud Suite when purchased direct from Adobe. The monthly subscription price has been discounted down from £56.98 to only £16.24 per month (a reduction of 65%).

This discount can be accessed from here:

we’d advise all students taking advantage of this offer to check the differences between the monthly and yearly billed options, particularly noting the cancelation fees highlighted for the monthly subscription.

Change to Student Print & Copy Pricing

The University’s student print & copy charges have been updated. These can be found here.

Additionally the free credit scheme has now been expanded to offer all University of Worcester students £10 credit each year of their course.

Remember to use your print credit during your studies and only add what you need, as print and copy credit added by students cannot be refunded.

Out of Hours IT Support (Norman)

We are pleased to report that from the 22nd of November, the IT Service Desk will utilise Norman Managed Services to facilitate extended IT support over the phone outside of core hours.

This service will operate via the normal 01905 85 7500 number and will run from 17:00 – 21:00 Monday to Friday and 08:00 – 21:00 over weekends and public holidays. This will also cover our IT Service Desk team training hours on Wednesday afternoons.

Norman will be able to assist with common enquires including Multi-Factor Authentication and password resets, and can also provide remote support to staff computers, along with standard teaching space support over the phone. This can be particularly helpful during the evenings when University IT staff are not available.

More advanced queries that require on-campus intervention can be handed over to be dealt with by the IT Service Desk team during core hours.

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