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Customer Agreements

IT Service

Customer Agreements

Staff Customer Charter
Staff Customer Charter

This document exists between all University staff (including its partners and affiliates) and the IT Service, who offer support for the agreed services defined in this document.

It defines the agreed levels of service staff can expect to receive and principles of mutual respect.

IT Service Staff Customer Charter v3.2Download
Student IT Service
Student IT Service

A key document is the student “Your IT Service” summary which can be useful for signposting to IT resources and outlines student responsibilities which using them. This can be found here:

IT Student Customer CharterDownload
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