Multi-Factor Authentication Registration

Please note: You will need to keep the Microsoft Authenticator app installed on your device in order to access your account off-campus.

1. Go to: aka.ms/mfasetup
2. Enter your ‘Login ID‘ to sign into Microsoft 365. Your login ID is listed on your student registration email. Then select ‘Next‘

3. Enter your ‘Password‘. Your password is listed on your student registration email. Then select ‘Sign in‘.

3. After you choose Sign in, you’ll be prompted for more information. Select ‘Next‘

4. You will then need to download the Microsoft Authenticator app on your mobile device. If you are accessing your account from your smartphone or mobile device you can select ‘Download now‘ to be directed to the app store. Once you have downloaded the Microsoft Authenticator app select ‘Next‘.

5. On the next page in the web browser select ‘Next‘. Then using your mobile device open the Microsoft Authenticator app and if prompted set the app to ‘allow notifications‘. In the app select ‘+ / add account‘ and select ‘Work or school‘.

6. If you are using a computer, open the authenticator app on your smartphone or mobile device and scan the QR code displayed on screen. If you are unable to to scan the QR code select ‘Can’t scan image?‘ and use the ‘Copy‘ buttons to enter the code and/or URL into the mobile app. Once your app is setup select ‘Next‘ in the web browser.

6. Now it’s time to use multi-factor authentication. Within the time limit approve the MFA app notification to sign in.

If you have recently changed your phone you will need to setup the Microsoft Authenticator app on your new device. You will easily be able to do this if you have access to your previous device for the initial sign in. Follow the steps below to setup the app on your new device.

1. Go to: https://myaccount.microsoft.com/ and sign in with your existing University of Worcester credentials.
2. Under the Security info section select ‘Update info‘

3. You will then see a list of your existing multi-factor authentication methods. You can remove your previous device by selecting ‘Delete‘ for the corresponding authentication method. You will then be able to register your new device by selecting ‘+ Add sign-in method‘

4. Select ‘Authenticator app‘ from the drop down list, then select ‘Add‘.

5. Follow the on-screen instructions to guide you through the app registration process

• Change your browser language settings to English
• Go direct to aka.ms/mfasetup to start the registration process
• Clear your browser cache, you may find the instructions on this website helpful: https://clear-my-cache.com/
• Ensure you’re signing in with your University of Worcester login ID

If you are still experiencing difficulty please contact the IT Service:

• Call us Monday – Friday 08:30 to 21:00 & Saturday – Sunday 8:00 to 21:00 on 01905 85 7500.
• Visit us at our walk-up support desk – Peirson Study and Guidance Centre, 1st Floor. Open Monday – Friday, 9am – 5pm.
• Check out our Help & Contacts page for ways we can support you.

Reset Password:

Provided you have Multi-Factor Authentication on your account you can reset your password via this link https://passwordreset.microsoftonline.com/

Add a second device for MFA:

Setup a second device with the Microsoft Authenticator app so you don’t get locked out of you account.

1. Go to: https://myaccount.microsoft.com/ and sign in with your existing University of Worcester credentials.
2. Under the Security info section select ‘Update info‘

3. You will then see a list of your existing multi-factor authentication methods. You can remove your previous device by selecting ‘Delete‘ for the corresponding authentication method. You will then be able to register your new device by selecting ‘+ Add sign-in method‘

4. Select ‘Authenticator app‘ from the drop down list, then select ‘Add‘.

5. Follow the on-screen instructions to guide you through the app registration process