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Starting with us this year?

IT Service

Welcome to the University! We have put together this site to give you all the information you need to get setup and connected, this year we have also enlisted the help of Toby – the Campus Cat.

Toby can be found roaming around the St Johns Campus and likes nothing more than attending a University event or checking out what’s going on in lectures. Over the years he has become quite a celebrity, is very active on social media and will regular appearances on Instagram and the University Facebook page. He has also influenced a clothing line and we even have his likeness painted on the wall in our Peirson Study and Guidance Centre. If you see Toby he’s happy to have a fuss when he’s feeling like it, but please don’t feed Toby. If you’re staying in halls of residence he might lull you into thinking he’s hungry but Toby has been placed on a special diet.

Toby is a favourite in IT and this year we have decided to give away squishy Toby toys – pop over to say hello at our support desks, or come and see us at welcome events to get yours!

We hope you find this information useful and if you can’t find what you are looking for get in touch!

Your University Account

Accessing your University account for the first time?

When you access your University account for the first time you will be required to register for Multi-Factor Authentication (MFA).

Check out the instructional video below and our Multi-Factor Authentication FAQs for further guidance.

Don’t get locked out of your account

Reset Password:

Provided you have Multi-Factor Authentication on your account you can reset your password via this link https://passwordreset.microsoftonline.com/

Reset Multi-Factor Authentication:

Setup a secondary Multi-Factor Authentication method so you don’t get locked out of you account if you lose your phone. Check out the video below on how to add a secondary method.

Once you’ve setup a secondary method you’ll be able to use it to access your account.

Get access to what you need

Ensure you have finished registration on your SOLE page. You will have completed this when you get to the certificate of registration page.

Once you’ve registered you may need to wait 24 hours until you can access to the Blackboard modules.

Our colleagues over in Library Services have created some guidance on Blackboard access:

Still need help?

Visit us at our walk-up support desks:

  • Peirson Study and Guidance Centre, 1st Floor. Open Monday – Friday, 9am – 5pm.
  • Hive, Level 3. Open Monday – Friday, 9am – 5pm, Saturday 10am – 5pm.

Remote support options:

Getting connected on campus

Eduroam is our Wi-Fi connection available across campus and other educational institutions. Learn how to connect to the Eduroam Wi-Fi network.

Getting connected in accommodation

Glide is the internet connection available in our halls of residence accommodation. Learn more about Glide Internet – Halls of Residence.

Using print, copy and scanning services

Our multi-functional devices across campus allow you to print from your own device and computers in labs and open access areas. You can also sett up your OneDrive account to receive scans and photocopy from these multi-functional devices too. Learn more about our print services and pricing.

Loan devices

We have short-term 4 hour loans for windows laptops and MacBooks available from the ground floor of the Peirson Study and Guidance Center. Just walk up to the laptop locker and scan your student ID card for access.

We also have 2 week loans available for windows laptops and MacBooks. Which you can pre-book dependant on availability.

Learn more about our loan devices.

Help with Buying a Device

We have information available on what specifications you should have when buying your own equipment. One specification if you want to run standard programs on your own device and another specification for if you prefer to use virtual cloud services.

You can also sign up with your University email address to get discounts on Dell hardware.

Learn more about help with buying a device.

If you are experiencing financial difficulties that mean you are struggling to manage your costs, the Hardship Funds may be able to assist you to find out more click here.

The IT Service has been working with Worcester Reach to offer a range of pre-approved devices for students to buy that will work with all your digital course content.  A link to the Worcester Reach site can be found here.

Visit our walk-up support desks

Visit us at our walk-up support desks:

  • Peirson Study and Guidance Centre, 1st Floor. Open Monday – Friday, 9am – 5pm.
  • Hive, Level 3. Open Monday – Friday, 9am – 5pm, Saturday 10am – 5pm.

Using IT Services on Campus

Account Services

OneDrive

With your University account you get 5TB of storage which can be accessed from any device. Ensure you backup your work and save your files to OneDrive. Just sign into your student homepage and click on the OneDrive tile.

Free Microsoft 365 Install

Microsoft 365 includes all the usual Office 365 products such as Word, PowerPoint and Excel. You can download a copy of Office on up to 5 devices. Check out this FAQ on how to install Office on a personal device.

Microsoft Learning Pathways

We’ve launched a new training platform called the Microsoft Learning Pathways portal which allows all University staff and students access to official and up-to-date Microsoft 365 training content.

You can use this service to access bitesize modules on specific Microsoft 365 products and features, or work through comprehensive scenario-based training packages to strengthen your IT skillset.  

Microsoft Learning Pathways can be accessed via the button below: 

Software Store

A range of software is available for you to download for free onto your personal device. Go to the software store from the button below, to view the available software.

Find out more about our IT Service student customer agreement

Our vision is to provide the digital tools to inspire you to innovate and succeed at
Worcester. The document which can be accessed using the button below, outlines our commitment and responsibilities to you and the
services you receive from us.

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