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Help & Contacts

IT Service

FAQ’s
FAQ’s

Click here to search our FAQs for tips and self-help guides.

UW IT Services Status
UW IT Services Status

If we know about a problem or we are working on a system, we will let you know on our status page.

Live Chat
Live Chat

Click here to chat with one of our Analysts.

Log a Help Call
Log a Help Call

If you have a problem or a question log a ticket on our Service Desk Portal.

Walk-Up Support Desks
Walk-Up Support Desks

Visit us at our walk-up support desk at the Peirson Study and Guidance Centre, 1st Floor. Open Monday – Friday, 9am – 5pm.

Phone
Phone

Contact us by phone: +44(0)1905 857500

Monday – Friday, 8:30am – 5pm

Extended support provision by Norman Managed Services Mon – Fri until 9pm and Sat – Sun 8am – 9pm

Toby – AI Chatbot
Toby – AI Chatbot

Click here to chat to Toby, our generative AI chatbot, to help you with your quick questions or log a ticket.

Add Toby to Microsoft Teams
Add Toby to Microsoft Teams

Why not access our AI Chatbot directly via Microsoft Teams. Click here to set this up and make it even easier to seek IT support and log tickets with us.

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