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Systems Administration Access

Service Catalogue Category: Software & Enterprise Systems

IT Service

Category

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Keywords: Jane, HR, Oracle, Finance, Archibus, Estates, Kx, Accommodation, Scientia, Timetabling, StoneFish, Recruitment, eResources, Arc, Placements, Scheider, BMS, SITS, SOLE, Student Records, CCTV, Maximiser, Documail

IT Division: Governance | Service Desk

Description

The University operates many essential systems required for business operations to function. Whilst the configuration and training for these solutions usually fall under the remit of a specific department or school, staff requiring access to those systems will usually need to request this via the IT Service Desk.

Such a request will then be actioned by IT Service directly or assigned to the administrator for that area, for example Blackboard access requests are submitted via the IT Service Desk but are then processed by the Technology Enhanced Learning Unit.

If a request is submitted that the IT Service Desk is not responsible for assigning access to, then advice will be provided on the best route to set this up.

It should be noted that certain requests for access permissions needs to be placed by the team/school/departments authorised administrator(s).

SystemAccess Provided via IT Service DeskAlternative
SOLE/SITS (Student Records System)Yes   N/A
Blackboard (Virtual Learning Environment)No – AutomaticSetup for individual modules should be requested from the TEL unit
Scientia (Timetabling System)NoThe Timetabling team in Student Records will grant access but IT Service can assist in installing the software client for this.
Jane (Human Resources System)Yes  N/A
StoneFish (Recruitment System)NoSeek advice from the Recruitment Team in HR
CCTV System)Unsure? N/A
Iris (Security Incident Logging)NoSeek advice the Security Team in Estates.
Oracle Fusion (Finance Procurement System)Yes N/A
QLX (Legacy  Finance System)Yes N/A
Kx (Accommodation System)NoSeek advice from the Accommodation Team in Estates
Archibus (Estates Helpdesk)No – Automatic  Seek advice From Estates and Facilities
Arc (Placement Management  Solution) NoSeek advice from Arc administrators within your School
Maximiser (Content Management System))Yes N/A
Reddot (Internal webpages)Yes N/A
Contensis (External website)Yes N/A
EFI Digital StorefrontNoSeek advice from Estates.

Example Support Requests for this Service:

  • How can I gain access to my departments Systems?
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