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IT Service Status Page

Service Catalogue Category: IT Service Support

IT Service

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Keywords: Service Status, Outage, Incident, Maintenance 

IT Service Division: Governance | Service Desk

Description

IT Service maintains a service status page which informs users when services are disrupted and to what extent. Updates are placed in the event of acute outages as well as for planned preventative maintenance works.

A breakdown of services into their components and locations is provided, making it easy to determine which service exactly is disrupted and where. Posts will also receive updates as repairs are progressed and issues resolved. This can help with planning the rest of a working day in the event of an unexpected but lengthy outage.

Checking the status page can be useful in determining whether the IT problem you are experiencing is localised to you or is part of a wider problem, saving you the need to place a call to our Service Desk.

The status page also allows you to register to automatically receive notifications in the event of a service outage or planned maintenance. You can register to receive updates via email or SMS.

The page can be accessed from the IT website or directly from http://servicestatus.worc.ac.uk/ This can be a useful page to bookmark as it operates outside of University infrastructure, and thus should remain accessible in the event of a problem with the University website.


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