Our feature roundup contains curated highlights from the Microsoft 365 roadmap to help you identify value-adding tools and features that can help to improve the way you work.
We’re pleased to announce the launch of our monthly Microsoft 365 roundup. Our feature round up is designed to help you stay up-to-date with the latest features and changes to the Microsoft 365 apps. This month's update focuses on a range of new and updated Microsoft Teams features and the Bookings with me scheduling tool.
If you’re a new student starting with us this year or even a returning student wanting to find out more […]
IT Service have launched the Microsoft Learning Pathways portal which gives all University staff and students access to official and up-to-date Microsoft 365 training content.
Service Catalogue Category: IT Equipment Assistance and Bookings
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Keywords: Laptops, Desktops, Imaging, Troubleshooting
IT Service Division: Operations | Client Computing Services
Description
The Client Computing Service team provides comprehensive support for all University IT equipment provided to staff.
Equipment is prepared and setup with a suitable software image. CCS technicians can attend call-outs to troubleshoot problems on devices and provide assist with connections to other peripherals and the University network.
The support provided to this equipment is highly broad by its nature and includes advice as well as assistance with both the physical hardware and any software issues on the device itself.
Please see the IT Procurement category for details on purchasing IT equipment and staff eligibility for different types.
Examples of support requests for this service:
• A have been provided with a new monitor, please can you connect this to my desktop PC?
• My laptop has no internet and I can’t work, please can you help?
• The device I’m using seems to have slowed down significantly, please can you check my devices over and see if it is still within warranty?