Our feature roundup contains curated highlights from the Microsoft 365 roadmap to help you identify value-adding tools and features that can help to improve the way you work.
We’re pleased to announce the launch of our monthly Microsoft 365 roundup. Our feature round up is designed to help you stay up-to-date with the latest features and changes to the Microsoft 365 apps.
This month's update focuses on a range of new and updated Microsoft Teams features and the Bookings with me scheduling tool.
If you’re a new student starting with us this year or even a returning student wanting to find out more […]
IT Service have launched the Microsoft Learning Pathways portal which gives all University staff and students access to official and up-to-date Microsoft 365 training content.
Service Catalogue Category:
Back to Service Catalogue homepage | Back to Communications Tools category
Keywords: Telephony, Dialler, Microsoft Teams, Handset, Headset
IT Service Division: Operations
The University uses Microsoft Teams to facilitate it’s communication services. Teams chat, voice and video calls are used for most communications between University staff and with University Students.
For those staff roles which require it, telephone numbers are provided for placing and receiving calls to and from external parties. This is done using the dialler feature in Microsoft Teams and is typically utilised in conjunction with a headset for call privacy.
Some campus support desks, offices, and teaching spaces also contain physical telephony handsets linked into this solution.
The system can be configured for personal voicemail, shared voicemailboxes, and hunt groups for those assigned phone numbers, and links into a central switchboard system.
Please see our FAQs for further details.
Example support requests for this service:
• How can I request a telephone number for contacting 3rd parties to the University?
• How can I setup voicemail in Microsoft Teams?
• How do we setup or remove a hunt group?